ABOUT US
Our Philosophy
- Our philosophy is very simple we run our business by our values.
- This means that every decision we take from a board level all the way through to the junior is measured against our values.
- We expect everyone at Cactus to not just know them but to really believe in them.
- To achieve this we believe we have to deliver outstanding customer service, have good suppliers and give high level of service, whilst making sure we can offer leading technology with our knowledge of our industry sector.
- It is after all the approach that our Team takes, that defines the experience we deliver to all our clients, many of which we have worked with for a number of years – defining what we do works !
Our success is wholly dependent on the success of our customers, so together we all win!
To keep up with the latest technology, improve your customer service and productivity we offer a free customer evaluation so see if you are getting the best out of your communications and see how we can improve them. To arrange yours and to see how we can also save you money on your calls, contact us today on 0330-333-2-333 or fill in your details in the Contact Us tab.
Cactus Values
Customer Service
It is this single value that sets us apart from others. We always put ourselves in the position of our clients and will do whatever to reach customer satisfaction and then a bit more.
Professionalism
In the Business to Business arena we need to offer quality expertise, delivering high value work and retaining high ethics in everything we do.
Responsibility
We make promises to our customers and strive to keep them with our best endeavours. We understand the responsibilities that have been placed on us by our clients – we take them seriously.
Commercial
Like all businesses we have to be commercially viable in everything we do – if we don’t make money we won’t be around to support our customers. We always look to grow, our team, our services, our customers, so together we can strive forward in business.
OUR MISSION STATEMENT:
“Our aim is to ensure the highest possible level of customer service, with a highly skilled and dedicated workforce that will return real benefits for our customers. Our success is wholly dependent on the success of our customers.”
Meet the team
Simon Cartwright
In 2001, Simon joined the world of telecommunications, after a number of years Cactus was created initially specialising in the mobile industry and evolving into fixed lines services for high end corporate services. Simon built his ‘communication skills’ in the Royal Marines and his hands-on Customer Service for 6 years when he had his own ski company. Merging these elements together he has a good broad range of fair play knowledge that is respected with all he deals with.
Simon Gale
Since 1998, Simon has been in the telecommunications fixed line industry, and holds a vast knowledge and experience from the many years. Simon joined Cactus to expand the fixed line services and has had great success in doing so, with significant success in Hosted IP. – It’s almost as if he knows what he is talking about!! – Try him.
Our Partners